Claims Management

Do claims need managing?

Yes, an advocate on your side to manage claims can contribute to a reduction in total cost of risk and insurance.  Many clients look to Nella Insurance to provide innovative solutions that meet their changing insurance requirements.  Utilizing integrated processes, Nella Insurance delivers a comprehensive approach to risk management to our clients.  Essential to our approach is a proactive claims management process.


Our claims management services include:


  • Understand your current processes, philosophies, service needs, and challenges
  • Create efficient, effective, and proactive strategies to reduce claim costs and mitigate exposures
  • Workers compensation control, emphasizing coordination between all involved parties required to control claims and prevent fraud
  • Ensure claim notice requirements are met by reviewing internal claim reporting processes and establish a service for notification of all claims and claim circumstances to the appropriate insurers
  • Advocate to insurers on clients’ claim and service issues
  • Coordinate activities with insurers, for any issues that arise in the adjustment of a property claim or the management of a claim involving litigation
  • Consult and advise on coverage questions prior to claim notification and issues likely to arise post claim notification
  • Assist in claim settlement negotiation
  • Establish claims reporting procedures with insurance carriers
  • Produce claim reports and analysis as required
  • Monitor performance of insurance carrier claims representatives
  • Audit and reserve analysis to track relative performance and improve effectiveness of claims providers


To learn more about our Risk Management Advisory Group, contact us today.